REFUNDS & RETURNS

Last Updated: [November 23rd 2025]

 
At KlingMoi, every magnet is custom-made with the images you provide. Because of the personalized nature of our products, we handle refunds and returns a little differently than standard retail stores. This policy explains how we manage cancellations, damaged items, and order issues.

1. Custom Products Are Non-Refundable

Because each magnet is uniquely created with your photos, we do not accept returns or offer refunds for:

• Change of mind

• Incorrect image uploads

• Poor-quality images provided by the customer

• Slight variations in color or cropping due to screen differences or photo composition
   

By placing an order, you acknowledge that the final result depends heavily on the quality of the files you provide.

2. Damaged or Defective Products

We want you to love your magnets. If your order arrives damaged, defective, or incorrect, we will replace the affected items at no additional cost.
To be eligible for a replacement:

• Contact us within 48 hours of receiving your order

• Provide clear photos of:

  • The damaged or defective magnets

  • The packaging (if relevant)

  • The issue that needs evaluation

After review, we will proceed with a replacement or store credit, depending on the situation.

3. Incorrect Orders

If you receive the wrong order (wrong quantity, wrong magnets, etc.), please notify us within 48 hours with photos.
We will correct the mistake immediately.

4. Cancellations

You may cancel your order only if production has not yet started.
Since magnets are made quickly once images are uploaded and payment is received, cancellations are not guaranteed. We will do our best to accommodate you if timing allows.

5. Image Responsibility

You are responsible for:

• Uploading high-resolution images

• Ensuring you own the rights to your photos

• Ensuring the images are appropriate and legally permitted

KlingMoi is not responsible for issues arising from low-resolution or improperly formatted photos provided by customers.

6. Delivery & Shipping Issues

We are not responsible for:

• Delays caused by couriers

• Lost packages due to incorrect addresses entered at checkout

• Weather-related or carrier-related delivery disruptions

If a courier loses your package or it arrives extremely damaged, we will assist you in beginning a claim and will offer a solution based on the outcome.

7. Non-Returnable Items

The following items cannot be returned or refunded:

• Custom photo magnets

• Corporate/bulk orders

• Sale or promotional items
   

8. Contact Us

If you have a concern with your order, you can reach us through
the contact form.

We’ll always do our best to make things right — your memories matter to us.