SHIPPING POLICIES
Last Updated: November 23rd, 2025
At KlingMoi, every magnet is handcrafted with care, and we want your order to arrive safely and on time. This Shipping & Delivery Policy explains how we handle production, delivery, pickup, local drop-offs, and timelines.
1. Production Time
All magnets are custom-made. Production begins once payment and image files have been received.
Typical production time is:
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Standard orders: 2–4 business days
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Larger orders (50+): 3–7 business days
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Bulk/business orders: Timelines vary; you will receive an estimate when ordering
During holidays or peak seasons, production may take slightly longer.
If you need your magnets urgently, contact us — we’ll try our best to help.
2. Pickup Options
We currently offer local pickup in:
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Lasalle, QC
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Lachine, QC
Pickup details (exact address and time windows) will be shared once your order is completed.
Pickup is free.
3. Local Delivery
We offer delivery within:
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Montreal
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Laval
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South Shore
Delivery fee: 5–10$ depending on location.
You will receive a message when your order is out for delivery.
4. Shipping Within Canada
Shipping is available nationwide. Shipping cost varies based on:
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Package size
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Postal code
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Courier rates
We ship through trusted carriers such as Canada Post or other courier partners.
Standard delivery times (after production):
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Québec & Ontario: 2–5 business days
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Rest of Canada: 4–10 business days
Once your order ships, you will receive tracking information (if applicable).
5. Shipping to the U.S. or Internationally
If you require U.S. or international shipping, please contact us directly before placing your order.
We will provide a custom shipping quote and timeline.
6. Delivery Delays
We are not responsible for delays caused by:
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Weather conditions
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Courier disruptions
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Incorrect addresses provided by customers
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Customs processing (for international shipments)
We always do our best to help resolve carrier issues, but once a package is in transit, timing is outside our control.
7. Lost or Missing Packages
If your package appears lost:
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Contact the courier to open a claim
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Let us know so we can assist
If the courier confirms the package was lost, we will provide a replacement or solution.
We are not responsible for lost packages due to incorrect addresses entered at checkout.
8. Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours
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Include clear photos of the packaging and the damaged items
We will arrange a replacement where appropriate.
9. Order Updates & Communication
We keep you informed at every step:
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Order received
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Order in production
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Ready for pickup / Out for delivery / Shipped
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Tracking information (if applicable)
If you have questions or need an update, feel free to email us anytime.
10. Contact Us
For questions about shipping, delivery, or pickup:
Email: [your email]
Website: klingmoi.com
Location: Montreal, QC
We’re here to help make sure your memories arrive safely
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BULK & CORPORATE ORDER SHIPPING TERMS
These terms apply to bulk, wholesale, and corporate orders placed with KlingMoi, including orders for events, businesses, fundraisers, promotional items, weddings, and retail partnerships.
1. Minimum Order Requirements
Bulk pricing and corporate terms apply to:
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Orders of 50 magnets or more, OR
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Any order intended for resale, commercial use, or event distribution
Custom quotes will be provided based on quantity, design complexity, and production timelines.
2. Production Timelines for Bulk Orders
Bulk orders require additional production time compared to standard orders.
Typical timelines:
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50–200 units: 5–10 business days
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200–500 units: 7–14 business days
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500+ units: Estimated based on project scope
If your order has a strict deadline (weddings, events, launches), please notify us before ordering so we can confirm availability.
3. Rush Orders
Rush production may be available depending on workload.
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Additional rush fees may apply
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Rush orders are accepted case-by-case
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Rush shipping costs are not included in production rush fees
4. Proofs & Approval
Bulk orders typically include:
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A digital proof confirming layout, size, and color
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Production starts after approval is received
Once a proof is approved, no changes can be made without additional fees.
5. Shipping Options for Bulk/Corporate Orders
We offer several shipping and delivery options:
a. Local Pickup (Free)
Available in:
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Lasalle, QC
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Lachine, QC
You will be contacted when your order is ready.
b. Local Delivery (Montreal, Laval, South Shore)
Delivery fees vary by location and order size.
Large orders may qualify for free delivery within the Montreal area — ask for details.
c. Canada-Wide Shipping
Bulk shipments are typically sent via:
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Canada Post
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UPS
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Purolator
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FedEx
Shipping cost depends on:
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Weight of the shipment
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Number of boxes
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Destination
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Courier rates at the time of shipment
Tracking is provided for all bulk shipments.
d. U.S. & International Shipping
Available upon request.
Customs processing times and fees vary by region and are the customer's responsibility.
6. Palletized or Multi-Box Shipments
For large corporate orders, your shipment may include:
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Multiple boxes
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Reinforced packaging
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Palletized freight (for very high quantities)
Freight quotes will be provided separately if required.
7. Delivery Timelines
Once the order leaves our facility, typical shipping times are:
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Quebec & Ontario: 2–5 business days
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Rest of Canada: 5–10 business days
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USA: 7–14 business days
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International: 10–21 business days depending on customs
KlingMoi is not responsible for courier delays.
8. Damaged or Missing Items in Bulk Shipments
You must report damaged or missing items within 72 hours of delivery.
Please provide:
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Photos of packaging
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Photos of damaged products
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Order number
We will review the situation and offer replacements where appropriate.
9. Returns & Refunds for Bulk Orders
Due to the custom nature of our products:
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Bulk and corporate orders are final sale
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Refunds are not issued once production has started
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Only defective items may be replaced
10. Storage & Holding Fees
If an order is completed but pickup or shipping is delayed:
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Storage fees may apply after 14 days
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Large orders take significant space and must be scheduled for pickup/shipping promptly
11. Communication & Support
If you have questions, concerns, or requests, you can reach us through the contact form.
We’re happy to prepare custom quotes, shipping cost estimates, or delivery schedules for your project.